Topside Minis Refund and Delivery Policy
Refund & Delivery Policy
Last Updated: May 12, 2026
Topside Minis sells both digital downloadable products and physical printed products. Please review the following policies before placing an order.
1. Digital Product Delivery
Digital products are delivered electronically through:
- Customer account downloads
- Email download links
- Website download systems
Customers are responsible for:
- Providing a valid email address
- Maintaining access to their customer account when applicable
- Downloading and backing up purchased files
If you experience problems accessing a download, please contact us and we will assist you.
2. Physical Product Delivery
Physical products may include:
- Printed miniature sheets
- Wooden bases
- Accessories
- Printed publications
Shipping times may vary depending on:
- Order volume
- Product availability
- Manufacturing time
- Shipping carrier delays
Estimated delivery times are not guaranteed.
Customers are responsible for providing accurate shipping information.
3. Digital Product Refunds
Due to the nature of digital products, refunds are generally not available once:
- Files have been downloaded
- Access has been granted
- Download links have been issued
However, refunds or replacements may be considered in cases such as:
- Corrupted or damaged files
- Incorrect product delivery
- Duplicate purchases
- Technical problems preventing file access
Please contact us if you experience an issue with your order.
4. Physical Product Refunds and Replacements
Refunds or replacements for physical products may be available for:
- Items damaged during shipment
- Incorrect items shipped
- Manufacturing defects
Minor variations in:
- Color
- Print alignment
- Material appearance
- Cutting tolerances
are considered normal and are not considered defects.
Customers should contact us promptly if there is a problem with a physical order.
5. Order Cancellations
Orders for digital products generally cannot be canceled once download access has been provided.
Physical product orders may be canceled prior to shipment when possible.
6. Non-Delivery Issues
If you do not receive:
- Download emails
- Access to purchased files
- Shipment notifications
please check:
- Spam or junk folders
- Account download areas
- Email filtering settings
Some email providers may delay or filter automated emails.
7. Limitation of Liability
Topside Minis is not responsible for:
- Printer compatibility issues
- Customer printing errors
- Third-party software issues
- Delayed shipments outside our control
- Internet or email delivery interruptions
Products are sold for hobby and entertainment purposes.
8. Contact
If you have questions regarding an order, refund request, or delivery issue, please contact us through the contact information provided on the website.